Description:
- Provide operational support for Testing Tools, QEP, and AI platforms, ensuring service availability and stability.
- Monitor platform health, system performance, and service dashboards, proactively identifying and addressing issues.
- Investigate, troubleshoot, and resolve incidents, service requests, and operational issues within agreed SLAs.
- Participate in major incident management activities, including diagnosis, restoration, stakeholder communication, and post-incident reviews.
- Perform root cause analysis and implement corrective and preventative actions to minimize recurring incidents.
- Manage and track incidents, problems, service requests, and tasks through Jira and ITSM tools such as ServiceNow.
- Support platform upgrades, patching, configuration changes, deployments, and release activities.
- Collaborate with development, infrastructure, cloud, security, and vendor teams to resolve technical issues and improve service reliability.
- Support onboarding of current applications, tools, and users onto supported platforms.
- Maintain operational documentation,



knowledge articles, support procedures, and technical runbooks.
- Monitor capacity, utilization, and performance trends and recommend improvements where required.
- Identify opportunities for automation, process improvements, and operational efficiencies.
- Provide regular updates on ticket status, risks, issues, and service performance to the Run Owner and stakeholders.

Enable Skills-Based Hiring
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ECMS REQ IDAdditional Details
- ECMS REQ ID : 574503
- Project Location 1 : TELANGANA | HYDERABAD
- Project Location 2 : MAH | PUNE
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : NA
- Relevant Experience : 8-10
- Mandatory skills : • Understanding of DevOps principles and CI/CD tools (Jenkins, Azure DevOps, GitHub Actions, Bamboo, etc.).• Experience with Jira and Agile ways of working.• Knowledge of Incident, Problem, and Change Management processes (SN

📌 574503- DevOps principles and CI/CD tools (Hyderabad)
🏢 Trigent Software
📍 Hyderabad