Job Description

Position Title:

Deputy Manager – Ceiling Solution Specialist

Location:

KCS – All India

JOB OUTPUT

Effective coordination on key projects to ensure smooth execution

To attend & resolve complaints within agreed time frame

Warrantee certificate

Interact with Product Management teams in India on Quality issues.

Effectively co-ordinate and manage the quality installation process of ceilings/wall panels in the given territory / area. Provide effective support to Sales team.

Assist Training manager on Regional Installation training activities.

PRODUCT & AREA OF RESPONSIBILITY

Installation training activities

Supervision of Mock-ups for Quality

Handling Customer Service Complaints Related to Site

Handling Quality issues and Safety at client Site

KEY RESPONSIBILITIES /PROCESSES

Coordination with cross functions (Logistics, sales, support, etc) on key projects (high importance and/or Multi product specification projects) as directed by Regional head to help win the projects by timely mock-up & also smooth execution.





Ensuring Installation of products is strictly as per Knauf guidelines.

Check, guide and report about site condition to Regional Head.

Ensure proper storage of material at site as per Knauf Norms.

Training to the Installers on Knauf Norms

Ensure usage of correct tools at sites.

Effective Complaint handlings and customer Service.

Support to Product Managers by handling queries regarding right products and installation details.

Guidance and training to Sales Support team for correct ordering of the material and accessories.

Regular feedback from Project Managers on quality of installations, products, and accessories.

Continuous improvement in installation process and promotion of right Knauf accessories.

Safety measures undertaken by Channel Partner responsible for Installation

L3 products – Interact with product managers and set off installation process and be the nodal point of contact for ceiling installers.

Mock up –

📌 Product Management (Mumbai)
🏢 Knauf Ceilings
📍 Mumbai