Description
About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set recent standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

● The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Will be promoted to RPA Developer based on performance after 1 year.

Job Responsibilities:

● Support, monitor and manage bots and automated processes in Blue Prism

● Develop RPA solutions using Blue prism

● Monitor performance of robots to identify opportunities for improvement

● Perform root cause analysis and apply permanent fix





● Support and resolve incidents within the service target agreed with the Business

● Ensure all incidents are managed end-to-end

● Conduct second-level support

● Support the preparation of KPIs to report on Service Delivery performance

● Liaise with country teams on control related queries

● Support different countries to conduct periodic review of automation

● Track system usage and make recommendations for improvement

● Test software robots and deployment plans as necessary.

● Develop training manuals if necessary.

Key Result Areas:

● Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving issues promptly.

● Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to enhance efficiency.

● Incident Management: Respond to incidents, coordinate solutions, and provide status updates.

● Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting steps

📌 Trainee RPA Developer- Goregaon West (Mumbai)
🏢 Rentokil Initial
📍 Mumbai