About the Prospect
Job Type: Permanent

Application Deadline: 30 September 2026

Job Description

Title Customer Service Representative
Department Client Services
Location Gurgaon
Reports to Assistant Manager/Manager - Customer Relations
Level 1

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team
- undefined

About your role
A vital source of first-line support, you’ll help our clients manage their investments and save for the futures they want, mostly through responding to their queries from incoming correspondence. You’ll learn and grow every day – gaining the skills and knowledge you need to:
· Handle and resolve a wide range of queries from an equally wide range of clients – and colleagues too
- Process requests and manage or escalate any complaints

· Make every letter and email a positive and helpful experience




· Explain our products and services, while making sure our clients can get the best out of our tools
· Quickly and efficiently escalate risk, potential fraud, or vulnerable customer situations, ensuring escalation to the appropriate person
· Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business
· Ensure performance is in line with agreed goals and targets, such as maintaining quality standards, resolving the query correctly on the initial interaction

About you
Eager to grow your knowledge and your career, you’ll fit right in.
You’ll succeed because you:
· Have solid experience in a customer service environment – ideally finance-related
· As you will mostly be handling incoming correspondence queries, you will have excellent writing skills and be able to create clear and accurate responses
· Enjoy engaging with people
· Have excellent problem-so

📌 Customer Service Representative (Gurugram)
🏢 Fidelity International
📍 Gurugram