Company Description

Greetings
We have openings for the position of "Customer Support Administrator” for a reputed MNC client for Bangalore Location

Job Specification
Job title: Customer Support Administrator
Job Location: Bangalore.
Role Summary
An entry-level position that provides technical support for CES’s customers globally via its Customer Support Portal. This back-office system uses a workflow manager that guides the processor/resolver through the required manual steps to close the ticket.
Roles and Responsibilities
· Review, clarify, and process CSP tickets submitted by CES’s external and internal customers
· Check technical integrity of Test Results and other related information
· Escalate tickets when necessary to the appropriate resolver following CES’s tiered response structure
· Inform CES sales and operations management as to customer issues
· Manage training requests for CES’s course catalog and business partner applications from prospective installers
· Run EXCEL-based metrics on work performed to report queue status




· Assist in production of various material in association with Training

Scope
CES’s Customer Support Portal (CSP) is an online back-office system combining project management of infrastructure deployments with a general help / service / support desk. The CSP structures business processes across CES’s global support team and customers providing better, more predictable response to its customers which can (a) download FAQs, papers, software, and product licenses, (b) receive automated notices on warranty or contract expiration, license renewals, and recent releases, and (c) access MPN’s warranty, training, and support services. Services include

Qualification:
- Knowledge of Structured Cabling or Electrical Engineering

· Bachelor’s degree in a business or technical field from an accredited university or equivalent industry experience, highly desired (degree in a technical subject, electrical engineering, or similar)

Experience

3 Years +

📌 "Customer Support Administrator” (Bengaluru)
🏢 AARNA HR SOLUTIONS
📍 Bengaluru