KOTS is a dynamic and rapidly growing company committed to providing cutting-edge and quality solutions in the housing sector. We are seeking a motivated and experienced professionals in Area Operations to join our team and play a key role in managing and optimizing our operations in Bangalore.
Job Designation :: Cluster Manager
Experience :: 10+ years in facility management (preferably residential real estate.)
Job Loction :: Bangalore
Employment type :: Full Time Field work.
Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM
Workdays :: 5.5 days with fixed Sunday week off.
(Work from home is Not available)
Bike: Required
Role & responsibilities
1. Tenant Relations and issue management
- Check In, CheckOuts for Tenants.
- Tenant Escalations.
- Foster positive relationships with tenants to ensure tenant satisfaction and retention.
2. Building Maintenance :
- Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
- Drive property inspections to identify maintenance needs and address them promptly.
- Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
- Ensure the records of Inventory items within all properties common area & inside flats is maintained.
- All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.
3. Staff management ::
Cluster Manager is required to manage operations related to all staff. Staff Types include -
i) Management team staff = Facility Managers & Team Leads & Operations Executives.
For the above staff, ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..