Role
Summary

What
is the purpose of this role? Why does it exist?

This
role is accountable for customer relationship management and mining
of named key customer accounts

Experience
& Skills

OVERALL
EXPERIENCE

7-10 years of experience in Strategic Account Management

Experience
in working across levels in the Customer Organization

Experience
in the IT Products Industry preferable

FUNCTIONAL
EXPERIENCE

Specialist
in Relationship management

Keen
understanding of customer needs and a track record of consultative
selling and solutioning

Hands-on
in negotiating pricing agreements

Proven
ability to grow accounts significantly

Skilled
in multi-level customer engagement

Techno-commercial
knowledge

LEADERSHIP
SKILLS

Experience
in working and aligning with Solutions Architects and Delivery
Managers

Ability
to create an impact in the Customer’s Organization

PERSONAL
SKILLS

Results
driven

Robust
relationship skills – an extrovert

Self
driven - don't wait for others to push

Continuous
learner - hungry to learn and experiment

Solution




focussed - hunts for problems and focuses on solving them in timely
and effective manner; ability to anticipate and re-align

Trustworthy
- someone to lean & count on

Committed
- figures out how to get something done

Logical
& Street Smart with critical thinking skills;

Flexible
- ready for adjustment for success of assignments

Empathetic
- good listener and being able to put oneself into others shoes

PREFERRED
QUALIFICATION

Engineer
(BTech) & MBA

ORGANISATIONAL
STRUCTURE

Reporting
to Sales Head

Key
Accountabilities

What
are the most important deliverables and outputs/outcomes the role is
primarily responsible for?

Revenue

Growth
of strategic business in each named account

CSAT
for each account

Growth
of share of wallet in each account

Creative
proposals and pricing models for complex customer situations

Support
Marketing efforts positioning the Company as a dominant player in the
respective target market

Requir

📌 Account Manager (Mumbai)
🏢 Lumiq
📍 Mumbai