We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Job Description
In Managed Application Services (MAS) for Microsoft Dynamics 365 Customer Engagement (CE), you will be a key member of our team and will be exposed to several aspects of all our consulting practices including:
- Maintaining Dynamics 365 environments
- Business solutions and operations best practices
- Consulting process, tools and methodologies
- Leveraging technology to drive business operations efficiencies
- This role requires programming experience and excellent interpersonal and communication skills.
- You must be client-focused and team oriented.
In this role, you will be a valued member of our team.
- This position requires maintaining ongoing relationships with key team members and will require some night and weekend work.
Responsibilities
- Designing and develop solutions using Microsoft D365 CE functions and features to meet business objectives
- Environment management including deploying solutions, applying updates and refreshing environments
- Troubleshooting business application and supporting infrastructure issues
- Providing client consulting, both functional and technical
- Understanding how to obtain customer business requirements and communicate findings
- Adopting and learning current technologies
- Working and interacting with teams in the configuration of their Microsoft D365 CE system
- Managing issues and projects across multiple clients simultaneously
- Managing a team of technical resources
Basic Qualifications:
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📌 MAS Microsoft CE Technical-Sr Associate (Bengaluru)
🏢 RSM
📍 Bengaluru