Role Descriptions: Support Answer calls| chats| and emails from users needing help with hardware| software| or network problems.Troubleshooting Diagnose errors| reset passwords| configure user accounts| and fix basic technical issues remotely.Escalation Send complex or unresolved problems to level-2 or level-3 IT specialists.Documentation Log all support tickets accurately and update internal knowledge bases with clear notes.Key RequirementsSkills Solid communication| patience| problem-solving| and basic time management.Knowledge Familiarity with operating systems (Windows| macOS)| hardware components| and standard IT ticketing software.Education Often requires a high school diploma with technical experience or a degree in computer science or information technology
Essential Skills: Service Desk
Desirable Skills:
Keyword:
Skills: IT IS_Service Desk
Experience Required: 8-10
📌 IT IS_Service Desk (Chennai)
🏢 TCS_India
📍 Chennai
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