Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create cutting-edge products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

Job Description – Oracle ERP Production Support Analyst
Position Summary
We are seeking an experienced Oracle ERP Production Support Analyst to provide production support, operational troubleshooting, incident management, and application support for a highly customized Oracle ERP environment.
The ideal candidate should have strong Oracle ERP functional knowledge, excellent Oracle SQL/PLSQL skills, and experience supporting business-critical ERP applications.



The environment includes significant custom development built on top of Oracle E-Business Suite (11i/R12), requiring both technical troubleshooting and business process understanding.

Key Responsibilities
Production Support
- Provide L2/L3 production support for Oracle ERP applications.
- Investigate and resolve application, data, and interface issues.
- Perform root cause analysis and implement corrective actions.
- Support business users during critical incidents and escalations.
- Monitor application health, concurrent programs, interfaces, and batch processes.
- Coordinate with business users, infrastructure teams, vendors, and development teams.

ERP Functional Support
- Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.
- Analyze business process issues and system impacts.
- Troubleshoot transactional issues and data discrepancies.
- Work closely with business SMEs a

📌 Sr Oracle Support Analyst (Hyderabad)
🏢 Mattel
📍 Hyderabad