About the Company
Embitel Technologies is a Volkswagen AG (VW) Group Company. VW is a German multinational automotive manufacturing corporation headquartered in Wolfsburg, Germany. VW is one of the world’s largest automaker by sales. VW sold 10.9 million vehicles in 2019. The group comprises of 12 brands from seven European Countries: Volkswagen, Audi, Lamborghini, Porsche, Bugatti, Bentley, Ducati (motorcycles), Skoda, SEAT, Scania, MAN and Volkswagen commercial vehicles.
Job Description:
Experience Range: 7 to 12 Years
Job Description
Key Responsibilities:
- Recording and documenting error tickets in KPM (Ticket Management).
- Tracking and verifying created tickets.
- Independent reporting and ticket maintenance.
- Ensuring communication with all relevant stakeholders.
- Conducting ticket reviews with project participants.
- Ensuring problem tracking and meeting deadlines.
- Handling customer complaints, including creating KPM tickets if necessary.
- Preparing evaluations, statistics, and overviews of KPM tickets.
- Creating a Problem Management Plan at the contractor’s level and linking it to higher/lower levels.
- Regular reporting (e.g., weekly) to the problem manager of the department.
- Coordinating clarification of unclear responsibilities for problem tickets.
- Managing the mailbox structure for KPM at the relevant level.
- Monitoring the effectiveness of corrective measures defined by the responsible party.
- Developing new metrics to illustrate problem status.
Ticket Control and Error Resolution
- Participation in the Ticket Control Board (TCB), tracking and driving error resolution.
- Preparing statements on error causes, resolution deadlines, and corrective measures.
- The contractor must ensure that customer-relevant or launch-blocking software errors are resolved by the 0-Defect Software milestone in close cooperation with project partners.
- Regular maintenance of the error database and rapid error handling/communication with Audi contacts and sup