Interested in improving the technology and features powering Amazon Devices? Come work on it. We are building the speech and language solutions behind Ring and other Alexa-enabled products and services.

Key job responsibilities
Manages team size of 20 to 25 ML Data Associates.
· Executes plans for team to perform tasks related to multiple ML workflows in a well-defined process area.
· Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports.
· Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements
· Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.
· Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals
· Uses data to set/revisit operational goals and manage activities
· Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics
· Presents data in business meetings/reviews




· Design and implement process improvement projects that impact team level performance. Participates in current workflow roll out projects teams.
· Coaches direct reports on demonstrating leadership principles in their role.
· Assigns appropriate challenging work to employees to develop & prepare them for larger roles.
· Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.
· Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development.
· Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing.
· Holds team members accountable for performance based on metrics and adherence to rules

📌 Team Manager, RBKS AI Data (Chennai)
🏢 Amazon
📍 Chennai