Reference No: 3471

Office Type: Office

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and creative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

Holds end-to-end ownership of the HR service relationship for a portfolio of clients/business units, operating as a strategic advisor to client leadership. Retains involvement in select high-complexity client work while being accountable for service excellence, risk management, final escalation resolution,



and continuous improvement across the portfolio and for leading and developing the HRSS Partner team.

Key Responsibilities
- Own the overall HR shared services relationship for a cluster of clients, acting as the senior point of contact and trusted advisor to client leadership/HRBPs.
- Personally handle complex, sensitive, or high-risk employee relations and compliance matters escalated from HRSS Partners, involving Legal/HRBP leadership as needed.
- Set and govern SLAs/KPIs for the cluster; conduct root-cause analysis on systemic service issues and drive corrective/preventive action plans.
- Lead, coach, and performance-manage the team of HRSS Partners supporting the cluster; review and quality-check their work on complex cases.
- Design and lead governance forums (monthly/quarterly business reviews) with senior client stakeholders, presenting insights, risks, and improvement roadmaps.
- Drive strategic pro

📌 Lead HR Services (Chennai)
🏢 zalaris
📍 Chennai