We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great advantages, and a team that wants you to grow and succeed.

What you'll do:

As a Technical Service Manager, this role leads the delivery of high-quality technical managed services for RISE with SAP customers and supports the successful adoption and operation of SAP Private Cloud environments.
- Serve as the primary contact for technical delivery topics, technology discussions, and contractual entitlements for private cloud customers.
- Lead technical delivery and manage customer system landscapes as a representative of SAP Gloloud Services (GCO).




- Orchestrate end-to-end service delivery across SAP GCO teams to align execution with customer expectations.
- Introduce the managed services scope, governance model, and role interactions during customer onboarding.
- Develop strategic technical engagement plans and act as a trusted advisor on SAP innovation roadmaps.
- Manage SLA and KPI reporting, escalations, and operational risk topics, including security-related concerns.
- Support business continuity activities, incident and change processes, and compliance tracking.
- Provide technical support across SAP systems, infrastructure layers, and hyperscaler environments.
- Coordinate customer activities and contract-related topics with strong stakeholder engagement.
- Maintain customer satisfaction through proactive issue mitigation and effective escalation management.
- Collaborate with GCO Technical Operations and other SAP roles to deliver an integrated One SAP customer experience.

What you bring:
- Bachelor’s degree in Computer Sc

📌 IT Technology Services Specialist- Technical Service Manager (Bengaluru)
🏢 SAP
📍 Bengaluru