In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D;, and 20 years building onshore/offshore R&D; teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec.

Position Overview

The Service Operations Manager is responsible for leading, developing, and scaling high-performing engineering support teams to deliver a consistently exceptional customer experience. In partnership with the Director, Managed Services, this role drives operational excellence, engineers' professional growth, and robust client relationships that reinforce long-term customer success.



This leader acts as the operational owner for day-to-day service performance across assigned accounts, strengthening the technical execution of engineering teams while ensuring services are delivered with predictability, quality, and a proactive mindset.

Core Responsibilities:

1. Engineering Team Leadership & Growth

• Lead and coach engineering teams to ensure technical excellence and accountability.

• Build scalable team structures and workflows to support growth and meet changing customer needs.

• Promote a culture of learning and collaboration for ongoing skill development.

• Review performance metrics and guide engineers on technical and professional improvement.

2. Operational Excellence & Service Delivery Execution

• Deliver services that meet or exceed SLAs, KPIs, and customer expectations.

• Enforce standardised processes, quality documentation, effective communication, and escalation protocols.

• Track operations, identify risks early, an

📌 Service Operations Manager (Jaipur)
🏢 In Time Tec
📍 Jaipur