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Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issues
related to NetApp storage, connectivity, performance.
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Hardware Return and Replace: Coordinate and manage hardware RMA (Return
Material Authorization) processes. Handle the logistics of returning,
replacing, and tracking faulty hardware components.
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Client Communication: Communicate effectively with clients, providing regular
updates, explanations in a clear and qualified manner.
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Collaboration with NetApp Support: Work closely with NetApp support to escalate
and resolve complex technical issues.
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Internal Reporting: Create and maintain reporting as per requirement.
Requirements
- Certifications: NetApp ASE2
or ASE3 (Authorized Service Engineer) certification (Preferred)
Hours of Work
- Normal working hours are from
Monday to Friday, 9 am to 6 pm with one (1) hour break.
- Standby 24x7
Experience:
- Minimum of [3-5 years] of experience in
NetApp storage support.
- Experience in hardware return & replace
management.
- Technical Skills:
- Familiarity with storage protocols (NFS,
CIFS, iSCSI, FC) and network infrastructure related to storage.
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Additional certifications in storage or networking (e.g., NCDA, NCSA).
(Preferred)
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Knowledge of NetApp storage solutions, including ONTAP, SnapMirror, SnapVault,
and NetApp data protection solutions.