Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Splunk Enterprise Architecture and Design, Event management with AIOPS , Splunk Enterprise Observability & ITSI

Valuable to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

A Tools & Platforms Site Reliability Engineer (SRE) ensures the reliability, availability, performance, and continuous improvement of the infrastructure engineering tooling estate — spanning observability platforms, infrastructure-as-code tooling, CI/CD pipelines, ITSM platforms, internal developer portals, secret management, and AI-augmented operations tooling. The role applies a software engineering discipline to platform operations — building automated remediation, establishing SLIs and SLOs for tooling platforms, reducing toil through systematic automation, and owning reliability outcomes end to end across the four tooling pillars.





At Level 7 / 8, this individual operates at the intersection of platform engineering, SRE practice, and AI operations — not just keeping platforms running but continuously raising their reliability ceiling. A distinctive aspect of this role is ownership of LLMOps reliability — ensuring AI-augmented operations tooling (runbook automation pipelines, agentic ITSM workflows, RAG knowledge bases, and AI alert correlation services) meets production-grade SLOs in a regulated financial services environment.

Observability SRE

– ELK/Splunk

– OpenTelemetry

– SLI/SLO/Error Budget

IaC & Automation SRE

– Terraform

– Ansible/Chef

– GitHub Actions/ArgoCD

– HashiCorp Vault

– Policy-as-Code

ITSM & DevOps SRE

– ServiceNow

– xmatters

– Backstage IDP

– Jira/Confluence

– CMDB Reliability

AI Ops SRE

– LLMOps Reliability

– Agentic ITSM SRE

– AI Alert Pipeline SRE

– RAG Pl

📌 Splunk Enterprise Architecture and Design (Bengaluru)
🏢 Accenture
📍 Bengaluru