Key Responsibilities
- Ensure 99.99% or greater infrastructure availability through proactive monitoring, maintenance coordination, operational controls, and disciplined incident management.
- Oversee the health of infrastructure and services, including compute, storage, memory, network, cloud, database, application, endpoint, and integration components.
- Drive automation-first operations through self-healing pipelines, automated remediation playbooks, and infrastructure-as-code patterns that reduce manual toil, standardize recovery actions, and improve mean time to restore service.
- Ensure alerts are acknowledged promptly, validated against known conditions, correctly categorized, prioritized, documented, and routed to the appropriate resolver group.
- Review alert thresholds, suppression rules, correlation logic, maintenance windows, and routing policies to improve signal quality and reduce avoidable noise.
- Direct initial troubleshooting using approved runbooks, knowledge articles, dashboards, logs, and diagnostic tools.
- Coordinate rapid escalation of warning and exception events that indicate service degradation, capacity risk, or potential incident.
- Serve as the primary escalation point for operational incidents, lead root cause analysis, and drive corrective and preventive actions through completion.
- Support major incident response by establishing situational awareness, assigning monitoring actions, maintaining an event timeline, and providing accurate technical updates.
- Analyze recurring alerts, resource trends, capacity indicators, service dependencies, and monitoring gaps; initiate corrective actions with engineering and problem management teams.
- Own Operating procedures, runbooks, escalation matrices, contact lists, shift checklists, and knowledge documentation.
- Produce operational summaries and periodic reports covering service health, significant events, response performance, recurring conditions, and improvement actions.
- Maintain transparent
📌 Manager Network Operations (Pune)
🏢 Veradigm
📍 Pune