This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Team Lead based in India.

This role leads day-to-day IT service delivery across the APAC region while supporting global operations as required. You will manage a small distributed IT team and remain hands-on with complex second- and third-line technical escalations. The position combines people leadership, service management, infrastructure administration, security, and continuous improvement. You will serve as a key regional escalation point for major incidents and help strengthen service levels, processes, and support coverage. Working closely with Global IT, business stakeholders, and external suppliers, you will help maintain reliable and secure technology services. The role offers broad exposure to Microsoft infrastructure, networking, service desk operations, compliance, and disaster recovery in a multi-country workplace.

Accountabilities:
- Lead and support a distributed IT team, including setting objectives,



conducting 1:1s and performance reviews, managing leave, coaching team members, and identifying development needs.
- Prioritize incidents, service requests, and project activities while balancing regional requirements with global IT initiatives and maintaining effective Australia–Taiwan coverage.
- Own the regional service desk queue, monitoring workload, ageing, SLA performance, and breach risks while driving timely issue resolution and escalation.
- Develop and maintain structured IT Service Level Agreements with business stakeholders and Global IT, and report regional performance against agreed standards.
- Coordinate major incidents across the region, managing communications, escalations, resolution activities, and post-incident reviews.
- Provide hands-on second- and third-line technical support for servers, endpoints, Microsoft 365, Active Directory, networks, firewalls, security solutions, backup, recovery, and

📌 IT Team Lead (India)
🏢 Jobgether
📍 India