Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are looking for a Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our first line of defense against requests languishing in queues and losing valuable production time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the partner community, ensuring seamless communication, proactively addressing challenges, and maintaining explicit visibility throughout the production process.

This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration,



organizational understanding, and a dedication to exceeding partner expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.

How You'll Contribute:
- Serve as the primary tactical driver for partner success, proactively resolving critical production blockers such as unexpected cost or lead time discrepancies, freight inquiries, and label generation issues
- Manage the end-to-end resolution of job cancellation requests and missing inspection documents
- Oversee PSS dispute resolutions
- Maintain constant awareness of communication queues to ensure tasks are prioritized effectively and prevent production stalls
- Facilitate the recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals
- Collaborate cross-functionally

📌 Manufacturing Partner Success Manager (Bengaluru)
🏢 Xometry
📍 Bengaluru