Job Details

Quick Take -

The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premises solutions.

The Work -

• Manage and resolve technical support tickets.
• Partner with Product Manager and R&D; teams to prioritize support tickets.
• Facilitate effective and proactive communications with both internal and external customers.
• Test product-level functionality and current releases. Identify and communicate areas for improvement.
• Serve as the technical expert for our client software implementations.
• Manage software upgrades on scheduled date.
• Serve as a primary contact for our client’s IT department.
• Troubleshoot network, database,



and software problems for our client implementations.
• Configure system settings and options, and execute unit/integration/acceptance testing.
• Create rules and data transfer mappings using SQL query.
• Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
• Manage setup of technical environment for hosted clients.
• Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
• Work with Help Desk personnel to resolve client installation issues.
• The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.

The Must-Haves -

• Bachelor’s degree in information technology, Computer Science, Business, Finance, Accounting or related field
• Prefer candidate with experience in or exposure to Accounts Payable appl

📌 Application Support Analyst (Noida)
🏢 apexanalytix
📍 Noida