Role Overview
The Technology Event Monitoring & Coordination Specialist is a key member of the TEC4 team within Enterprise Technology Operations, embedded in the Core Engineering business unit. TEC4 provides 24x7 proactive monitoring of major technology events — internal or external to the firm — that could have large-scale, firmwide impact. The specialists on the team coordinate and orchestrate cross-divisional responses and communications until the incident or crisis is resolved. The position demands close collaboration with global teams and strict adherence to established global and regional operational procedures.
Responsibilities
- Monitor and assess major internal or external events using the tools provided (e.g., Sev1, Sev2 Critical, and selected non-IT incidents such as cloud outages or major network outages).
- Coordinate across Divisions and teams (CMC, GCDI, Engineering) during all major incidents and events.
- Identify significant technology incidents/events and advise TEC4 management on potential escalation to crisis status.




- Provide comprehensive support for Technology Crisis Management meetings, from initial activation of the "Command Center" to its final closure.
- Support Technology Crisis Management meetings from initiation to closure.
- Ensure transparent and effective communication channels across Engineering stakeholders.
- Guarantee the synchronization and accuracy of information across all TEC4 communication platforms.
- Prepare retrospective reports on crisis events, including timelines, mitigation steps, and follow-up action items.
- Cultivate and sustain robust relationships with TEC4's key stakeholders, spanning several Divisions in the Firm and including a very senior audience (e.g., MDs, PMDs, VPs).

Skills & Knowledge
Communication
- Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical information, including status updates, risks, and resolutions.
- Robust communication planning

📌 Technology Event Monitoring (Bengaluru)
🏢 Accolite Digital India
📍 Bengaluru