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Job Description

Job Title: Senior Manager – Key Account Management (SME Retention & Growth)

Location: Naraina Vihar, New Delhi

Employment Type: Full-Time | On-site

CTC: ₹10–15 LPA

Reporting To: Founders / Management

Role Overview

Xportel is seeking an experienced and customer-centric Senior Manager – Key Account Management (SME Retention & Growth) to lead the retention and account growth function for its SME customer base across India.

This role will be responsible for managing post-sales customer relationships, driving retention, minimizing churn, increasing wallet share, and leading a team of Key Account Managers. The ideal candidate will have strong experience in logistics,



freight forwarding, customer success, account management, and team leadership.

Key Responsibilities
- Lead the customer retention and account growth strategy for SME customers across India.
- Manage, mentor, and drive performance of the Key Account Management team.
- Ensure smooth transition and onboarding of customers from the Sales team to the Account Management team.
- Develop and maintain solid relationships with key customers and act as the escalation point for critical issues.
- Drive customer engagement, repeat business, account activation, and long-term account growth.
- Identify upselling and cross-selling opportunities to maximize customer lifetime value.
- Monitor account health, customer satisfaction, service levels, and churn risks.
- Conduct periodic business reviews, service reviews, and customer engagement meetings.
- Collaborate with Operations, Finance, Customer Service, and Sales team

📌 Senior Manager – Key Account Management (Delhi)
🏢 XPortel
📍 Delhi