Job Description:

We are looking for candidates with relevant experience in outbound calling, telecalling, sales/collections, preferably within the fintech, digital lending, or short-term personal loan sector, along with robust team handling and target achievement skills.

REQUIREMENTS –

1. Minimum 2 Years of relevant experience in outbound calling/team handling is required..
2. Prior experience in Fintech, Digital Lending, Personal Loans, or related financial services will be preferred..
3. Proficient in Hindi & English (Written and verbal)..
4. Strong understanding of outbound calling processes, customer handling, and performance management..
5. Willing to work on Sundays / holidays as required by the company..
6. Willing to work extended hours as per business requirements..
7. Strong target-oriented approach with the ability to drive team performance..

RESPONSIBILITIES –

• Supervise and manage the outbound calling team handling customer outreach for short-term personal loan products..
• Lead a team of minimum 10 executives and ensure smooth day-to-day outbound operations..




• Drive the team to achieve daily, weekly, and monthly business targets..
• Monitor calling productivity, connect rates, conversion rates, login/disbursement performance, and other key process metrics..
• Ensure effective follow-up with customers and maximize opportunities through outbound calling..
• Provide regular coaching, guidance, and feedback to team members to improve productivity and conversion..
• Conduct regular call quality assessments and ensure adherence to defined calling processes and customer communication standards..
• Handle escalations and support executives in resolving complex customer queries and objections..
• Identify performance gaps at individual and team levels and implement corrective action plans..
• Prepare and maintain daily/weekly performance reports and share key insights with management..
• Coordinate with Underwriting, Customer Support, Collections, and ot

📌 Outbound Team Leader (Pune)
🏢 Mantras2Success
📍 Pune