Description
The CH Operations team supports business leadership across stakeholder management, financial planning, key initiatives, performance tracking, and compliance to ensure effective day-to-day operations. We are seeking a senior operations lead to strengthen execution, governance, and scalability. As complexity and interaction volumes increase, this role will act as a senior execution and integration layer, owning day-to-day operational delivery and controls, while enabling greater focus on strategic priorities and forward-looking initiatives.
Responsibilities
Roles & responsibilities
Operational Execution & Governance:
•Own end-to-end execution across core CH Operations processes (e.g., KPI insights, timesheets, HRMS operations, headcount, compliance, utilization and operational reporting)
•Ensure data accuracy across HRMS, resource tagging and related billing inputs through explicit ownership, oversight and escalation
•Institutionalize execution discipline through standardization, automation and reduced manual dependency
Performance Management & Insights:
•Drive performance management through structured KPIs, dashboards and leadership-ready insights
•Leverage data, automation and GenAI-enabled approaches to improve efficiency, accuracy and turnaround time
•Identify trends, risks and improvement opportunities across operational processes
Stakeholder & Integration Management:
•Act as a senior coordination point for complex, high-volume stakeholder interactions and cross-team dependencies
•Structure ambiguous asks, drive prioritization and ensure timely, outcome-focused closure
•Serve as an integration layer across operational teams, leadership forums and cross-functional partners
Quality, Risk & Control:
•Provide day-to-day guidance and a strong quality and control layer to minimize rework, errors and compliance risk
•Strengthen governance routines and proactively flag execution risks arising from scale or complexity
Qualifications
Skills and Experience
•E
📌 Associate Director (Gurugram)
🏢 BSR
📍 Gurugram