About the Role
We are looking for a Technical Support Team ( Verification and Validation ) Lead to build and lead the Technical Support Group for a growing mobile robotics business.
This is a hands-on leadership role for someone who understands what it takes to troubleshoot, commission and stabilise complex robotic and automation systems in real customer environments — while also building a capable technical support function around them.
You will sit at the intersection of field operations, customers, technical support, quality and product engineering, taking ownership of complex L2 issues and ensuring problems are resolved systematically rather than repeatedly escalated upstream.
This is an opportunity to build the function, the team and the operating playbook, not simply manage an existing support team.

What You'll Own
Build the TS function

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Define the scope and operating model for L2 technical support.

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Build the team structure, skill requirements, hiring plan and capability roadmap.

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Establish transparent triage and escalation processes.

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Define technical standards,



performance expectations and certification paths.

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Develop SOPs, troubleshooting guides and knowledge-management practices.

Own complex technical issues

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Take ownership of L2 technical escalations from field teams.

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Diagnose complex issues across mechanical, electrical, controls and software interfaces.

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Distinguish between site-execution issues and genuine product or engineering defects.

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Drive structured root-cause analysis and ensure corrective actions are implemented.

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Reduce dependency on product engineering for issues that can be independently resolved by TSG.

Field & Customer Support

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Provide hands-on technical support for live customer deployments when required.

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Work closely with installation, commissioning and site teams.

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Lead recovery plans for technically challenging customer issues.

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Communicate technical situations clearly to customers and interna

📌 Verification & Validation Lead || Robotics || Automation || Gurugram
🏢 KSA
📍 Gurugram