Job Title
Project Manager – CAPA & Complaints
Job Description
Project Manager – CAPA & Complaints
Your Role:
- Coordinate teams across Quality, R&D;, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality.
- Identify recurring CAPA themes and opportunities for systemic improvement.
- Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes.
- Maintain CAPA dashboards and management reporting.
- Drive accountability across CAPA action owners.
- Own and track business KPIs related to complaint and investigation timelines, quality, and throughput.
- Provide regular KPI, progress, and risk updates to leadership and key stakeholders.
- Drive timely closure of complaints and investigations through structured follow-up with action owners.
You're the Right Fit If:
- Bachelor's or Master's degree in Mechanical/Electronics Engineering
- Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices.
- Strong knowledge of Quality Management Systems and risk-management principles.
Skills :
- Strong data analytics skills with the ability to derive insights from operational and performance data.
- Excellent stakeholder management and communication skills across multiple organizational levels.
- Solid presentation and reporting capabilities, including development of executive-level dashboards and updates.
- Proven ability to drive accountability and coordinate cross-functional teams without direct authority.
- Experience in process improvement, operational excellence, and AI-enabled productivity solutions is preferred.
- Well versed with Project Management tools.
How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
- undefined
- Onsite roles require full-time presence in the company’s facilities.
- Field roles are
📌 Project Manager – CAPA (Pune)
🏢 Philips
📍 Pune