Description
This role is for one of Weekday’s clients

Min Experience: 8+ years
Location: India
JobType: full-time

We are looking for an experienced Salesforce Business Analyst with 8–16 years of experience to bridge business requirements and Salesforce technology, helping organizations optimize their CRM processes and deliver scalable solutions. The ideal candidate will have strong expertise in Salesforce Sales Cloud and Service Cloud, excellent business analysis capabilities, and hands-on experience working in Agile/Scrum environments using JIRA.

Requirements
Key Responsibilities
- Work closely with business stakeholders, product owners, Salesforce administrators, developers, and QA teams to understand business objectives and translate them into clear Salesforce requirements.
- Analyze existing business processes, identify gaps and inefficiencies, and recommend Salesforce-based solutions across Sales Cloud and Service Cloud.
- Lead requirements-gathering sessions, workshops, interviews, and discussions with stakeholders across business and technology functions.




- Create clear and detailed business requirements, functional specifications, process flows, and solution documentation.
- Develop and maintain user stories, acceptance criteria, use cases, and functional requirements that provide transparent direction to development and QA teams.
- Collaborate with Product Owners and Scrum teams during sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
- Manage and prioritize requirements and ensure the product backlog remains aligned with business priorities.
- Use JIRA to track user stories, requirements, defects, sprint progress, and delivery status.
- Partner with Salesforce technical teams to validate proposed solutions and ensure they align with business requirements and Salesforce best practices.
- Support functional testing, UAT, defect resolution, and production rollouts by clarifying requirements and validating delivered functio

📌 Salesforce Business Analyst (India)
🏢 Weekday AI
📍 India