About the role:
We are seeking a Skilled Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven workplace while remaining hands-on in customer delivery. This is a player-coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership.

KEY RESPONSIBILITIES
- Contribute to customer implementations, integrations, and migrations
- Act as a technical escalation point for team members
- Coach and mentor engineers across technical and client-facing skills
- Drive delivery quality and consistency
- Conduct performance reviews and development planning
- Partner cross-functionally across PM, TAM, and technical teams
- Support customer escalations and key conversations

Requirements:
- 2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three
- 1+ years mentoring or leading engineers




- Proven experience delivering complex customer solutions
- Strong client-facing communication skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree.
- Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures
- A strong understanding of modern cybersecurity technologies and methodologies
- Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary

PREFERRED EXPERIENCE
- Player-coach or team lead experience
- Automation, security operations, or enterprise software background
- Experience in high-growth environments

SUCCESS METRICS
- High-quality, consistent delivery
- Team growth and promotion readiness
- Strong customer satisfa

📌 Professional Services Manager (India)
🏢 Swimlane
📍 India