Join our Team

About the Chance

Ericsson is looking for an experienced Problem Manager – Fixed Network to join its Network Operations and Service Assurance organization.

The role is responsible for identifying, investigating, and preventing the recurrence of service-impacting issues across fixed-network environments. The Problem Manager will lead structured root-cause investigations, coordinate corrective and preventive actions, and drive improvements in network stability, customer experience, and operational efficiency.

The role requires close collaboration with network operations, engineering, service assurance teams, equipment vendors, managed-service partners, and other stakeholders.

What You Will Do
- Own the end-to-end problem-management lifecycle, from problem identification and logging through investigation, action tracking, validation, and closure.
- Analyse incident trends, major incidents, repeat failures, network alarms, performance data, and customer-impact patterns to identify systemic problems.
- Lead and facilitate root-cause investigations for complex,



recurring, and high-impact technical issues.
- Coordinate cross-functional problem-review meetings involving operations, engineering, service assurance, vendors, and external partners.
- Coordinate corrective and preventive actions, ensuring clear ownership, milestones, dependencies, risks, and target completion dates.
- Maintain accurate problem records, known-error records, workarounds, investigation evidence, and resolution documentation in the relevant ITSM platform.
- Track and report problem-management performance, including backlog, ageing, recurrence, resolution effectiveness, and action completion.
- Validate the effectiveness of implemented fixes and confirm that recurrence risks have been reduced or eliminated.
- Identify improvement opportunities related to monitoring, alarm quality, capacity planning, network resilience, configuration standards, service assurance, and operational

📌 Problem Manager (India)
🏢 Ericsson
📍 India