Job Description:
Job Title : DIA Analyst – Digital Employee Experience (DEX)
Role Summary
The DIA Analyst is responsible for day-to-day monitoring, analysis, and optimization of Digital Employee Experience (DEX) across enterprise endpoints using platforms such as Nexthink and 1E. Working under the DIA Lead, the analyst transforms endpoint telemetry and experience data into actionable insights, supports proactive issue detection, and enables continuous improvement of employee digital experience.
Key Responsibilities
1. DEX Monitoring & Operations
- Monitor DEX dashboards, alerts, and experience scores across endpoints.
- Track health and performance of DEX platform components (Nexthink / 1E collectors, engines, and integrations).
- Perform daily health checks and operational validation of DEX tools.
- Identify anomalies, deviations, and early warning indicators affecting user experience.

2. Endpoint Telemetry Analysis
- Analyze endpoint telemetry including:
- CPU, memory, disk, battery health
- Boot, login, and application launch times
- Application crashes, hangs, freezes




- OS stability and patch compliance
- Identify recurring and systemic issues across devices, applications, and OS versions.
- Correlate telemetry data across device, application, OS, and network dimensions.

3. Experience Analytics & Insights
- Analyze DEX scores, trends, and sentiment indicators.
- Support root cause analysis (RCA) for experience degradation.
- Identify experience-impacting patterns affecting productivity and satisfaction.
- Translate data findings into transparent insights and remediation recommendations.

4. Ticket & Data Correlation
- Correlate DEX insights with ITSM tickets (ServiceNow or equivalent).
- Identify:
- Top experience drivers generating tickets
- Opportunities for automation or shift-left
- False-positive or avoidable incidents
- Support reduction of ticket volumes and MTTR.

5. Automation & Remediation Support
- Support DIA Lead and Automation Developers by:
- Identify

📌 42 - Nexthink Analyst (Bengaluru)
🏢 DXC Technology
📍 Bengaluru