Description
Our international team takes care of the architecture, design and implementation of central
and business critical platforms for API handling, system integration and automation of rule-based business decisions. Advising our specialist departments and IT product teams is an
essential part in that context. We advise and support the implementation of new use cases
and the optimization of existing solutions. In addition, we work together with service providers
for operation and support to guarantee the highest grade of reliability

We see your role as IT operations engineer as a versatile all-rounder and dynamic team player
who enjoys and is keen in operate and optimization of our cloud-based platforms. We offer a
variety of tasks in expanding and improving our solution, from design to implementation and
management of operations related challenges. As part of a powerful team, you can contribute
to parts of Hapag-Lloyd's critical core systems to make a difference

Responsibilities
Monitoring & Observability:
• Continuous observation of our systems regarding availability, performance,



system
usage and costs
• Definition, design and implementation of observability / monitoring regarding Service
Levels (SLIs / SLOs / SLAs)
• Integration in central observability solutions e.g.: Datadog, Elastic, …
• Reporting of availability, performance, system usage and costs on a regular basis

Maintenance:
• Planning, coordination and implementation of system updates in collaboration with our
vendors and suppliers.
• Take care of keeping our system secure by fixing vulnerabilities in collaboration with
our CISO department
• Take care of housekeeping tasks

Automation:
• Drive automation regarding paradigms like CaC/IaC (Configuration as Code /
Infrastructure as Code) to ensure the lowest possible degree of error prone manual
work.
• Optimize our CI/CD pipeline

Incident & Problem Management:
• Take over responsibility of coordination & solving incidents to keep “Mean-Time-To-Re

📌 Manager – IT Operations (Chennai)
🏢 Hapag Lloyd
📍 Chennai