Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture

About this Role





We are seeking a customer-facing Network Consultant to join our Global Service Desk within Group Operations. This role focuses on providing advanced (Level 2) technical support to premium customers operating complex network solutions with stringent SLA requirements. Working in a 24/7 shift-based workplace, the individual will play a key role in incident ownership, fault diagnosis, and service continuity across global enterprise networks.

What you’ll do
- Initiate diagnostics and perform proactive analysis for network faults and alarms.
- Carry out root cause analysis to identify and address underlying network issues.
- Support day-to-day network operations through fault and change management aligned to ITIL standards.
- Take ownership of incidents throughout their lifecycle, ensuring adherence to defined SLAs.
- Coordinate with Level 2 engineers, internal resolver groups, vendors, and third part

📌 Network Engineer-Senior Executive-Bangalore (India)
🏢 Vodafone
📍 India