Join our Global Specialty Fulfillment Central Operations team as a Program Manager I where you'll drive operational excellence for our quick commerce business in North America. In this high-impact role, you'll serve as the operational performance owner for the North America geographical region, identifying and eliminating defects that impact customer experience while collaborating with multiple stakeholders to optimize processes. You'll have the freedom to develop innovative solutions that reduce operational costs, eliminate quality issues, and enhance overall performance metrics.

This position offers a unique chance to work at the intersection of operations and strategic business improvements. You'll develop expertise in quick commerce business nuances specific to the North American market while exercising a high degree of ownership in identifying more efficient ways of working. Your analytical abilities will be crucial as you deep dive into operational data, identify root causes of performance issues,



and implement effective solutions that directly impact customer satisfaction across North America.

Key job responsibilities
Own operational performance metrics for the North America region, conducting regular deep dives into data to identify trends, opportunities, and areas for improvement Identify and eliminate operational defects leading to negative customer experiences through root cause analysis and implementing preventative measures Partner with North American operations teams to understand daily performance challenges, diagnose bottlenecks, and develop strategies to reduce quality issues and business waste Represent Central Operations in business stakeholder meetings focused on North America performance, effectively communicating operational status, challenges, and proposed solutions Transform raw data into clear documentation, requirements, and actionable insights that drive process improvements across the North American organization

A day in the life

📌 Program Manager, NA QC CO, RoW GSF (Hyderabad)
🏢 Amazon
📍 Hyderabad