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Pay Band: 5

Country/Location: Noida, India

Department: GSS English & Exams (IELTS Operations)

Contract Type: Fixed term contract

Contract Duration: 1 year

Closing Date: 18 Sept 2026 , Friday 23:59 PM.

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based workplace are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.

Training & Assessment Requirement




Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicable.

Role Description/Purpose

To provide day-to-day leadership, coaching and operational supervision for the Operations team within Shared Services, ensuring accurate, timely and compliant processing of finance activities such as refunds, accruals, reconciliations, invoice/payment support, payroll inputs, vendor/customer queries, reporting and month-end support. The role holder will act as the first level escalation point for finance process queries, monitor SLA adherence, ensure required evidence is maintained, and contribute to continuous improvement activities led by Operations leadership so that finance services remain reliable, audit-ready and aligned to stakeholder expectations.

Role Accountabilities

The British Council Shared S

📌 Team Leader Operations (Noida)
🏢 British Council
📍 Noida