Description:

Job Posting: Unified Communications Operations Engineer (Mid-Level)

For the Truist account, we now require one senior resource (7–10 years of experience) and one junior resource (4–7 years of experience).

About the Role

We are seeking a highly motivated Mid-Level Unified Communications (UC) Operations Engineer to support and maintain enterprise-scale Cisco collaboration environments within a regulated financial services environment. The role focuses on operational stability, proactive monitoring, incident response, MACD/service request execution, change governance, and documentation control across Cisco UC platforms including CUCM, Unity Connection, Oracle SBC, SIP trunking, and Microsoft Teams Direct Routing integrations. The ideal candidate will demonstrate robust troubleshooting skills, structured change discipline, and the ability to operate in a compliance-driven 24/7 banking environment.

Key Responsibilities
- Execute Moves, Adds, Changes, and Deletes (MACD) including user provisioning, voicemail setup, hunt groups, call queues, and device configurations.




- Configure and modify dial plans, partitions/CSS, route patterns, translation patterns, trunks, and device pools.
- Provide L2 support for voice, voicemail, contact center, and collaboration services.
- Respond to P1/P2 incidents with structured troubleshooting and documented root cause analysis (RCA).
- Analyze CDRs, RTMT logs, SIP ladder traces, packet captures, and call flow diagnostics.
- Support Oracle SBC policy management and SIP trunk troubleshooting with carriers.
- Support Microsoft Teams Direct Routing integrations and call quality optimization.
- Implement CAB-approved configuration changes with rollback plans and validation testing.
- Support patching, firmware upgrades, version updates, and vulnerability remediation.
- Maintain documentation including runbooks, SOPs, knowledge base articles, and topology diagrams.
- Collaborate with network, security, cloud, and identity teams

📌 ENGUnified Communications Operations Engineer (GCC - HYD) - TRUIST - Refloating 3 - Update (Hyderabad)
🏢 Trigent Software
📍 Hyderabad