Job Description Summary
The Associate Director, Governance & Operations leads a Governance & Operations team within BSI Operations with full accountability to enable operational excellence for BSI and International Commercial, Medical and Value & Access functions.

The role serves as the operational backbone for BSI, ensuring scalable processes, trusted data, productive digital & AI solutions, and decision-enabling insights that support business priorities across International, functions and markets. The Associate Director drives operational excellence through strong governance, AI-enabled innovation, BSI Operations tools ownership, and continuous process simplification while ensuring alignment with BSI, CLS, Finance, P&O;, DDIT, CLS, and regional stakeholders.

The position is responsible for defining and evolving the Governance & Operations operating model, ensuring high adoption of tools, process adherence, robust data quality and controls, and sustainable value creation across BSI Operations

Job Description
Key responsibilities:

Governance & Operating Model Leadership




- Define and execute the Governance & Operations priorities, roadmap, and service model aligned to CLS priorities.
- Establish governance frameworks, operating procedures, service standards, and performance metrics.
- Drive process simplification, standardization, and continuous improvement across operational processes.
- Ensure operational governance supports business priorities, compliance requirements, and organizational objectives.
- Lead governance forums, reviews, and cross-functional decision-making discussions.

Platform, Process & Product Ownership
- Own the portfolio of Governance & Operation tools, dashboards, and automation solutions.
- Govern enhancement roadmaps, release planning, adoption performance, and user experience standards.
- Ensure key operational processes including workforce planning, travel approvals, centralized purchasing enablement, demand tracking, budget management,

📌 Associate Director, Governance (Hyderabad)
🏢 Novartis
📍 Hyderabad