Description
This position is responsible for delivering enterprise and customer value through regional Connectivity Operations, the Ford App and Over-the-Air (OTA) capabilities across IMG. The role leads cross-functional planning, implementation, governance and ongoing operations, aligning regional market priorities with global product, technical and business teams.

Responsibilities
1. Connectivity Operations
- Lead the regional connectivity business operations model across IMG, working in unison with regional and global business operations teams and representing IMG priorities to global go-to-market teams and senior Connectivity leadership.
- Own the identification, removal and resolution of technical issues that block or limit the delivery of IMG connectivity responsibilities and achievement of KPIs.
- Build and optimize operational processes with technical partners, quality teams, customer-facing support teams, regional business leads and market stakeholders, including operational finances




- Own and deliver market sign-off for all Connected vehicles in all Connected markets within the region, including their relevant feature set and end-end functionality
- Provide knowledge, leadership and resource support for broader connectivity studies, regional objectives and longer-term roadmap development and delivery.
- Ensure stakeholders are informed, aligned and engaged through timely, effective internal and external communications.

2. Ford App
- Provide regional operational and product leadership for the Ford (and Lincoln) App across relevant IMG markets, including co-ordination of specific market-focused regional delivery activities.
- Lead the implementation, Digital Product related go-to-market and ongoing operational support of the Ford App and associated digital customer touchpoints across IMG.
- Partner with Connectivity global strategy and portfolio teams, regional business leads and go-to-market teams to define Minimum Viable Product delivery scope for emergi

📌 Connectivity Launch (Chennai)
🏢 Ford Motor
📍 Chennai