Position Purpose
The Business SPOC for Digital Transformation & AI Enablement will serve as the strategic link between Business Functions, Manufacturing Operations, Commercial Teams, and IT/Digital organizations to identify, prioritize, and implement digital and AI-driven transformation initiatives.
The role will drive the organization's Industry 4.0 roadmap, Customer Digital Platforms, Process Simplification, Automation, Data Analytics, and AI adoption programs to improve operational efficiency, customer experience, decision-making quality, and business growth.
This position will ensure that digital investments deliver measurable business value through productivity improvement, cost optimization, customer satisfaction enhancement, and data-driven decision-making.

Key Responsibilities
1. Digital Transformation Leadership
- Develop and execute the business digital transformation roadmap.
- Identify opportunities for digitization across manufacturing, supply chain, sales, finance, HR, and customer-facing processes.
- Prioritize initiatives based on business impact, ROI, customer value,



and strategic objectives.

2. Act as the Business Owner for digital transformation programs.
AI Enablement & Advanced Analytics
- Identify and implement AI use cases across business functions.
- Promote AI literacy and adoption across business teams.

Sample AI Use Cases
- Demand forecasting
- Inventory optimization
- Predictive maintenance
- Customer query automation
- Pricing analytics
- Sales forecasting
- Automated management dashboards
- Financial analytics and anomaly detection

3. Customer Digital Platform Management
- Drive development and enhancement of customer-facing digital platforms.
- Champion digital customer experience initiatives including:
- Customer portals
- Dealer portals
- Order tracking systems
- Self-service platforms
- CRM integration
- Mobile applications
- Gather customer and stakeholder requirements and convert them into executable digital solutions.
- Monit

📌 Senior Engineer (Bengaluru)
🏢 Saint Gobain India
📍 Bengaluru