As Senior Analyst - Network Strategy and Performance, you will own end-to-end network planning for Amazon's Customer Service network, including outsourced (Global Outsourcing) sites. You will work at the intersection of data, strategy, and operations — translating complex demand signals into accurate staffing plans that protect customer experience while delivering cost efficiency.
You will operate independently, managing ambiguity with rigor and judgment. You will partner closely with CS Operations, Global Outsourcing (GO) Vendor Management, CS Finance, Service Delivery, and Planning Intelligence teams. You will present your analysis and recommendations independently to senior stakeholders, influence planning decisions through well-reasoned, data-backed arguments, and contribute to the team's AI-driven transformation agenda.
This role participates in weekly, monthly, and quarterly business reviews and directly influences outsourcing and staffing decisions across the CS network.

Key job responsibilities
- Own the development, maintenance,



and execution of network capacity plans for internal and outsourced sites, covering short-term (4-week), operational (monthly/quarterly), and long-term (3-year) planning horizons.
- Proactively identify and mitigate capacity risks by mapping dependencies across internal sites and Global Outsourcing vendor partners. Communicate risks and mitigation plans to the right stakeholders clearly and with specificity. Coordinate with CS Operations and GO Vendor Management teams to ensure staffing plans are aligned with service level targets and outsourcing strategy.
- Support quarterly submissions to CS Finance, providing accurate Year-to-Go (YTG) labor cost projections and revisions versus OP targets.
- Independently apply AI tools (e.g., AgentZ, Kiro) to improve planning workflows without prompting, identifying opportunities to increase the speed, quality, and scale of planning outputs. Develop side-of-desk automation for repetitive tasks

📌 Senior Analyst, NSP Network Solutions (Hyderabad)
🏢 Amazon
📍 Hyderabad