About Us

We are a Bangalore-based fintech start-up, and we are working towards making banking and investing simpler, smarter, and safer for our customers. Since our inception in 2015, we have been at the forefront of revolutionizing banking with continual digital innovation, and our goal is to be a one-stop solution for all banking and investing needs. https://goniyo.com/
We currently operate in four major business segments:
● Niyo Bharat - We provide a zero balance prepaid salary card and a multilingual digital banking product for blue-collar workers.
● Niyo Global - We provide a zero forex markup travel card that you can use anywhere in the world.
● NiyoX - We provide a 2 in 1 saving cum investment app that offers you the best of both worlds (best interest rates, 0% commission mutual funds, 0 maintenance charges, and a host of exciting features).
● Niyo Money - We provide a wealth management platform that allows you to invest in 0 commission mutual funds as per your goals, domestic stocks, and more.
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We are seeking customer support associates that can help us continue providing exceptional customer support. We’re growing very rapidly, and we wish to bring you to our team to help us provide our customers with the best support -they deserve the best, and that’s what we strive for.
Job Profile
Your job responsibilities include, but are not limited to:
● To communicate with users via chat, email, and phone within the expected turn-around time (the communication will primarily be in English - Being positive at other languages is a bonus).
● To acknowledge and resolve all customer queries, complaints, and issues.
● To communicate users’ problems with other departments and ensure that the problem is solved.
● To maintain a positive, empathetic, and professional attitude toward customers at all times.
● To know our products thoroughly, and keep yourself updated with all the changes that ta

📌 Customer Experience Officer (Bengaluru)
🏢 Niyo
📍 Bengaluru