• Monitor and support daily batch processes and ETL workflows. • Perform L3 production support, troubleshooting, and issue resolution. • Manage and monitor enterprise job scheduling tools and overnight batch cycles. • Analyze failures, perform root cause analysis (RCA), and implement preventive measures. • Support Informatica ETL jobs, data loads, and data validation activities. • Develop and maintain scripts for automation and operational support. • Work closely with business users, application teams, and infrastructure teams to resolve production issues. • Support day-to-day BAU activities and ensure SLA compliance. • Participate in release support, deployment validation, and post-release monitoring. • Prepare operational reports and maintain support documentation. Mandatory Skills • 5+ years of experience in Production Support / Application Support. • Hands-on experience with Informatica ETL.



• Experience with job scheduling tools such as Control-M, Autosys, TWS, or equivalent. • Good scripting knowledge (Shell, Unix/Linux, Python, or PowerShell). • Strong troubleshooting and incident management skills. • Experience working with SQL and relational databases. • Understanding of batch processing and data reconciliation. • Ability to perform RCA and handle critical production incidents. • Excellent communication and stakeholder management skills. Positive to Have • Exposure to cloud platforms such as Azure, AWS, or GCP. • Experience with monitoring tools like Splunk, Grafana, AppDynamics, or Dynatrace. • Knowledge of DevOps and CI/CD concepts. • Banking or Financial Services domain experience. • Basic understanding of data warehousing and data pipelines

📌 Production Support (Pune)
🏢 TCS_India
📍 Pune