The Role:
11:11 is looking for an experienced Cloud Operations Engineer L2 to help manage all aspects of 11:11’s cloud compute systems. This position is responsible for the optimization, implementation and maintaining our organizations cloud-based systems. The Cloud Engineer will be involved with capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Operations.

Responsibilities:
- Provide complete ownership and accountability of all responsibilities assigned regarding 11:11’s cloud compute systems.
- Responsible for cluster provisioning, alert monitoring, and environmental management
- Act as an 11:11 escalation engineer for customer problems including participation in engineering on-call rotation after hours.
- Provide escalation support to Level I Cloud Operations Engineers
- Manage cluster compute capacity (hosts, CPU/memory, etc.)
- Develop, track,



and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.)
- Provide accurate, timely and qualified responses to escalated customer tickets from support. These actions ensure a good customer experience.
- Follow 11:11 Systems best practices for cloud compute systems management.
- Deliver superior customer service while maintaining professional relationships.
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- Additional duties as assigned

Qualifications:
- Bachelor’s degree in technical discipline or an equi

📌 Cloud Operations Engineer II (Pune)
🏢 11:11 Systems
📍 Pune