Date | |
Position Title |GMS Network SD L1 |

Technical Skills

• 3+ year of technical experience with Routing and Switching
Configurations. Should have configuration and positive troubleshooting
skills. Monitoring, Field engineers, broadband engineers are not fit
for this role.
• Experience with Firewalls, Load balancers will be an added advantage.
• Fluent in English (verbal and written).
• Passionate about networking, information technology or cloud
technologies.
• An up-to-date knowledge and understanding of your employer's business
and industry needs, as well as the technical demands
• Excellent communication skills, particularly the ability to
communicate with staff who are not technically trained.
• Teamwork skills and the ability to feel comfortable working with
different teams, clients and groups of staff across an organisation.
• Organisational skills and the ability to prioritise your workload.
• Ready to work in rotational shifts in 24x7 operations

Key Responsibilities

• Provide support in the areas of Network and Network security products
like Cisco,



Comware, Aruba, Checkpoint, Palo Alto, Fortinet, F5 etc.
• Operate, Administer and Govern customer setup.
• Provide leadership in technical problem management and the resolution
of all issues, working closely with end customers and HP remote and
field support staff.
• Develop action plans to investigate and resolve complex
issues/problems and clearly communicate these to engineers, customers
and/or relevant managers.
• Participate in after-hours remote support rosters.
• Identify and contribute to projects to improve product support,
customer satisfaction and team efficiency.
• Be aware of, and contribute to the improvement of, team performance as
measured in the team Business Fundamentals Tables (BFT).
• Technical writing skills will be required to publish Issue resolution
documents (KM & KT)
• Required to communicate effectively with Technical and Non-Technical
stakeholders and should have the abili

📌 GMS Network (Bengaluru)
🏢 RLE
📍 Bengaluru