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We are looking for an experienced Senior ServiceNow Developer – NowAssist & TPSM to take agreed requirements and process designs through to working, tested, supportable configuration on the ServiceNow platform. This role makes the technical decisions that determine whether a solution scales, performs, and can still be maintained three releases from now.
You will be the senior technical voice in the Workflow Development team — building the platform's generative AI capability into live service operations, extending TPSM to support how we serve our customers, and setting the build standards the rest of the team works to. You will be expected to challenge requirements where a simpler or more sustainable technical approach exists, and to be explicit about where AI genuinely earns its place and where it does not.

What You Will Do

Key Responsibilities:
- Designing and building solutions across the ServiceNow platform, with particular focus on NowAssist capabilities (generative AI skills, AI agents, Virtual Agent, AI Search) and the TPSM product suite.




- Configuring and tuning NowAssist skills — including prompt design, grounding against the right data sources, and evaluating output quality before release.
- Building and extending TPSM capability, including case management, install base and product catalogue, entitlements, order management and Service Bridge integrations where relevant.
- Translating requirements and process designs into technical designs, then into configuration and code, making and documenting the trade-offs along the way.
- Support in the building integrations between ServiceNow and adjacent systems using the appropriate pattern (REST/SOAP, IntegrationHub, Flow Designer, MID Server) and defending the choice of pattern.
- Writing and maintaining automated and manual unit tests, and supporting the Business Analyst through end-to-end and multi-application testing.
- Owning the technical quality of releases — code review, adherence to platfo

📌 ServiceNow Developer (Bengaluru)
🏢 oneadvanced
📍 Bengaluru