Skill required: Omnichannel - Customer Service
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The role of a customer service team leader is to lead the frontline customer service representatives who manage customer interactions across an omni channel operation Voice, Email, Chat,



Chatbot & Social channels of support in the Americas.
• The candidate is responsible for ensuring effective team management, focusing on performance management, consistency of operations, constantly looking for opportunities to improve

• . Its critical for the candidate to have a keen eye for detail & drive continuous improvement using actionable insights from day to day operations.
• The candidate needs to play a key role in building an open & empathic culture in business, with a constant endeavor to achieve organizational strategic objectives. This role is accountable for maintaining connectivity with the businesses that are supported by processes

• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to bu

📌 Delivery Operations Associate Manager (Mumbai)
🏢 Accenture
📍 Mumbai