02 Oct
|
Trigent Software
|
Mumbai
02 Oct
Trigent Software
Mumbai
Direct Responsibilities
• Monitor application health, consumption, and performance; propose and implement optimizations.
• Perform regular functional deliveries, releases, and post deployment after care.
• Maintain an up to date knowledge base and capture lessons learned from incidents.
• Triage, prioritize, and track incidents, problems, and service requests in ServiceNow & Jira.
• Act as escalation point for complex issues; coordinate with development, architecture and third party vendors.
• Lead root cause analysis (RCA) and post incident reviews; drive corrective and preventive actions.
• Deploy releases using CI/CD pipelines (Bitbucket, Git, Jenkins, Ansible, Terraform, Kubernetes, Docker).
📌 Support Analyst (Mumbai)
🏢 Trigent Software
📍 Mumbai