Job Description
Position Title:
Deputy Manager – Ceiling Solution Specialist
Location:
KCS – All India
1. JOB OUTPUT
Effective coordination on key projects to ensure smooth execution
To attend & resolve complaints within agreed time frame
Warrantee certificate
Interact with Product Management teams in India on Quality issues.
Effectively co-ordinate and manage the quality installation process of ceilings/wall panels in the given territory / area. Provide effective support to Sales team.
Assist Training manager on Regional Installation training activities.

2. PRODUCT & AREA OF RESPONSIBILITY
Installation training activities
Supervision of Mock-ups for Quality
Handling Customer Service Complaints Related to Site
Handling Quality issues and Safety at client Site

3. KEY RESPONSIBILITIES /PROCESSES
- Coordination with cross functions (Logistics, sales, support, etc) on key projects (high importance and/or Multi product specification projects) as directed by Regional head to help win the projects by timely mock-up & also smooth execution.




- Ensuring Installation of products is strictly as per Knauf guidelines.
- Check, guide and report about site condition to Regional Head.
- Ensure proper storage of material at site as per Knauf Norms.
- Training to the Installers on Knauf Norms
- Ensure usage of correct tools at sites.
- Effective Complaint handlings and customer Service.
- Support to Product Managers by handling queries regarding right products and installation details.
- Guidance and training to Sales Support team for correct ordering of the material and accessories.
- Regular feedback from Project Managers on quality of installations, products, and accessories.
- Continuous improvement in installation process and promotion of right Knauf accessories.
- Safety measures undertaken by Channel Partner responsible for Installation
- L3 products – Interact with product managers and set off installation process and be the nodal point of contact for ceiling installers.
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📌 Ceiling Solution Specialist (Mumbai)
🏢 Knauf Ceilings
📍 Mumbai