About InstaSafe

InstaSafe is a fast-growing B2B cybersecurity SaaS company focused on securing the future of work through Zero Trust security solutions. We help enterprises protect applications, users, and data across cloud and hybrid environments using technologies such as Zero Trust Network Access (ZTNA), Identity & Access Management (IAM), Single Sign-On (SSO), and Multi-Factor Authentication (MFA).

Our culture is qualified, growth-oriented, and accountability-driven. We operate as a lean, high-impact team that values clarity, collaboration, continuous learning, and customer trust at scale.

Role Overview

As a Technical Writer, you will play a critical role in translating complex cybersecurity and cloud-security concepts into clear, accurate, and actionable documentation for customers, partners, and internal teams. Your work will directly improve product adoption, customer success, support efficiency, and overall trust in InstaSafe’s security platform.

This role owns InstaSafe’s public and internal documentation experience and continuously evolves it using best practices,



data insights, and modern tooling.

Duties & Responsibilities

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Take end-to-end ownership of https://docs.instasafe.com/ including content accuracy, structure, discoverability, versioning, and ongoing improvements aligned with product releases.

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Create, edit, and maintain high-quality technical documentation, including product guides, how-to articles, troubleshooting guides, FAQs, release notes, and known-issue documentation.

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Develop and manage internal documentation such as SOPs, support playbooks, escalation workflows, and operational runbooks for Support, Product, and Engineering teams.

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Collaborate closely with Product Managers, Engineers, QA, Technical Support, and Customer Success teams to gather information and ensure technical accuracy.

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Structure and organize content within documentation platforms or Knowledge Base systems to ensure high discoverability, usability, and

📌 Technical Writer (Bengaluru)
🏢 InstaSafe Technologies
📍 Bengaluru