Role Summary

The Operations Manager / Senior Operations Manager is responsible for leading day-to-day

medical coding operations, ensuring delivery excellence across productivity, quality,

compliance, and client SLAs. The role involves managing large teams, improving

performance, and acting as a key link between senior leadership and operations teams.

Key Responsibilities

1. End-to-End Operational Ownership

o Own complete delivery of assigned medical coding processes/accounts across

shifts and locations

o Translate client SLAs, quality benchmarks, and productivity targets into daily

execution plans

o Ensure uninterrupted operations through effective manpower planning, workload

distribution, and shift coverage

o Monitor volumes, backlogs, and capacity to proactively mitigate delivery risks

o Act as the primary operational escalation point and ensure timely resolution of

delivery issues

2. Productivity, SLA & Financial Control

o Drive achievement of productivity, accuracy, and utilization targets in line with

business plans

o Monitor SLA, TAT,



and throughput metrics to prevent revenue leakage and penalties

o Identify cost optimization opportunities through productive staffing, cross-skilling, and

utilization control

o Support budget adherence by managing overtime, shrinkage, and resource

allocation.

3. Quality & Compliance Management

o Ensure strict adherence to ICD-10-CM, CPT, HCPCS, payer-specific, and client-defined coding guidelines

o Review audit scores, error trends, defect leakage, and rework analysis on a

continuous basis

o Partner with Quality and Training teams to drive targeted coaching, refresher

training, and calibration sessions

o Implement and track Corrective and Preventive Action (CAPA) plans to sustain

quality improvements

o Ensure compliance with HIPAA, PHI handling, and internal data security policies

o Support internal, external, and client audits; ensure timely closure of audit

observations

4. Client & Stakeholder

📌 Operations Manager-Medical Coding (Chennai)
🏢 Annova Solutions
📍 Chennai